Client Services

Care
Instructions

General guidance for natural fibres. Always check the care label inside your piece first. Where it differs from this guide, follow the label.

Care & Repair

Kept Well, Worn for Years

Caring for it

Wool & Cashmere

Air it between wears. Wool often needs a rest more than a wash. When it does need cleaning, follow the label: hand-wash cool with a wool detergent, or dry-clean. Never wring. Press the water out in a towel and dry flat, away from direct heat.

Fold knitwear rather than hanging it, and store it clean in a breathable bag. Moths are drawn to worn, unwashed wool.

Silk

Many silks are dry-clean only, so check the label first. If hand-washing is allowed, use cold water and a gentle detergent, don’t wring, and dry out of direct sunlight. Steam out creases, or iron on the reverse at a low setting.

Cotton & Linen

Wash cool and inside out, with similar colours. Skip the tumble dryer: heat shrinks and wears the fibres faster. Linen irons best while still slightly damp, and it softens with every wear.

Tailoring & Coats

Brush after wearing with a soft clothes brush, hang on a wide, shaped hanger and give it a day’s rest. Spot-clean small marks and steam out creases. Dry-clean only when it’s really needed: cleaning too often is harder on cloth than wearing it.

Mending it

Pilling

Small bobbles form where fibres rub, under the arms and along the sides. It’s normal for natural fibres and often lessens after the first few wears. Lay the piece flat and lift the pills gently with a cashmere comb or fabric shaver. Never pull them.

A Loose Button

Sew it back on before it falls off. Leave a little slack under the button and wind the thread around it a few times to form a shank, so it sits properly over the buttonhole.

A Snag in Knitwear

Don’t cut it. Turn the piece inside out and ease the pulled loop back through with a crochet hook or a blunt needle, then gently stretch the area to even out the stitches.

A Dropped Hem or Small Hole

A good local tailor or invisible mender can re-stitch hems, patch linings and close small holes. For a piece you love, it is almost always worth it.

Not sure what to do?

Tell us which piece it is and what has happened. We’ll advise on how to care for it and how best to have it mended.

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