Shipping & Returns
Every order over $100 ships complimentary within the U.S. If a piece isn’t quite right, start a return or exchange from your account in a few minutes.
Start a Return- Complimentary Shipping On orders over $100
- 14-Day Returns Started from your account
- Exchanges Flat return shipping fee
Shipping
We offer complimentary ground shipping on every online order over $100 within the U.S.
| Method | Cost | Estimated delivery |
|---|---|---|
| USPS Ground Advantage | Free/Calculated at checkout | 5–7 business days |
| USPS Priority Mail Express | Free/Calculated at checkout | 5–7 business days |
| Standard Ground to Alaska & Hawaii | Free/Calculated at checkout | 5–7 business days |
| DHL Express Worldwide | Calculated at checkout | Varies |
Business days exclude weekends and holidays.
Delivery Times
Orders placed before 1:00 pm PT generally ship within 2–4 business days. Please note that the order date and the ship date are not the same: an order placed on a Friday at 11:00 pm PT, for example, begins processing on Monday, the next business day.
- Delivery times vary with the shipping method chosen and the delivery address.
- Orders ship by the method selected at checkout.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
Holiday Shipping
High order volume during the holidays can add 2–5 business days to processing. Orders do not ship on national holidays, including but not limited to:
- New Year’s Eve
- New Year’s Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Shipping resumes the following business day.
Returns
We believe exceptional service includes the freedom to change your mind. Every piece can be returned or exchanged within 14 days of delivery.
Items received within 14 days of delivery are eligible for an exchange, or a refund to your original form of payment.
Conditions
- Items must be unworn and unwashed, with no visible signs of wear
- All original tags and packaging, including hangers and hang tags, must be included
- No perfume or other scents
- No human or animal hair
- No rips or tears
- Shipping charges are non-refundable unless the item arrived damaged or we sent the wrong item
To keep the experience fair for every client, we may restrict or refuse future returns.
NADÏELLE cannot be held responsible for returning, replacing or compensating for personal items sent to us by mistake, nor for any shipping costs to send them back to you.
Flat Return Return Fee
Need a different size? Request a return from your account and tell us in the note which size you’d like instead. We’ll add it to your exchange when we approve your request.
How to Return or Exchange
Sign in with the email address you used at checkout — we’ll send you a one-time code, so there’s no password to remember. Your orders are there even if you checked out as a guest.
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01
Sign in
Go to your account and sign in with the email address used at checkout. We’ll email you a one-time code — no password needed.
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02
Open your order
Select the order and choose “Return items”.
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03
Choose items & reason
Select the item(s) you’re sending back and the reason for each.
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04
Submit your request
We review every request and email you once it’s approved.
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05
Print your label
Your approval email includes your return label and shipping instructions.
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06
Pack & ship
Pack the item(s) unworn with all original tags, seal the box, attach the label and drop it off with the carrier shown on the label.
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07
Receive your refund
Once your return has been received and inspected, your refund is issued to your original form of payment.
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01
Sign in
Go to your account and sign in with the email address used at checkout. We’ll email you a one-time code — no password needed.
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02
Open your order
Select the order and choose “Return items”.
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03
Choose items & reason
Select the item(s) you’d like to exchange and choose the reason that fits, such as size.
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04
Tell us your new size
In the note, tell us the size (or piece) you’d like instead.
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05
Submit your request
We review every request and email you once it’s approved.
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06
Print your label
Your approval email includes your return label and shipping instructions.
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07
Pack & ship
Pack the item(s) unworn with all original tags, seal the box, attach the label and drop it off with the carrier shown on the label.
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08
Receive your new piece
We ship your new size once your return has reached us and been inspected.
We review every request and email you as soon as it’s approved.
Refunds & Store Credit
- Do I need an account to return something?
- You only need the email address you ordered with. Sign in with a one-time code and all of your orders are there, including guest checkouts.
- How long does a return take to process?
- Once your return reaches our warehouse, please allow up to 7 business days for it to be received, inspected and processed. We’ll email you as soon as it’s complete.
- When will I see my refund?
- Refunds can take 5–7 business days to appear on your account, depending on your payment provider.
- I paid with a gift card and a credit card.
- Your refund is issued to the gift card first, with any remaining balance returned to your credit card.
- Does store credit expire?
- No. Store credit issued for the value of your original purchase never expires.
Questions about an order?
Our Client Care team is happy to help with shipping, returns and exchanges.